Frequently ask questions


In general, hail or wind claims can be settled in a matter of weeks, while more complicated claims can take significantly longer, especially if several estimates are needed. It also depends on the damages.

Depending on the type of claim you file or the amount of the loss, your rate may or may not increase. Give your insurer a call to discuss; they´ll help inform you to make the best decision regarding your particular situation.

Arizona law allows a few years to file a supplemental claim from the date of loss. If you do not believe you were paid the right amount, and would like us to review your claim, please contact us.

Yes! Many of our clients were told their Roof claim was denied. We simply call your insurance company and reopen the claim for a reinspection.

The duty of an insurance adjuster is to give you an accurate accounting of everything that was damaged by the storm and a written estimate of what it will cost to put your property back to the condition it was in prior to the storm. Remember, this is only an estimate and actual costs may vary. This is easily resolved between the adjuster and the contractor. In any case you are going to be liable for the amount of your deductible and no more. The adjuster will either leave you a statement of loss or you will receive it in the mail in a few days. The statement of loss will itemize your losses, and the estimated cost of repair for each.

Most home owner policies are replacement cost and will pay that amount even though the actual cost may exceed the adjusters estimate. The loss statement will reflect the replacement cost value (RCV), the depreciation, and the actual cash value(ACV) of your loss. The (ACV) column of the statement will reflect the amount of your first check minus your deductible. The depreciation column should be called the deferred column as it reflects the money held back by the insurance company until the work is complete and an invoice is submitted by the contractor for payment. The insurance company will then issue another check to you for the exact amount between the final bill, and (ACV) portion of your first check relating to that particular repair.

The (ACV) and the depreciation columns of your statement will total up to the (RCV) column of the statement. Insurance companies hold back money to track whether or not repairs are made and to insure that they pay no more than the replacement cost of the damage. Most insurance companies send catastrophe teams into storm situations, and the adjusters come from all over the country to work the claims. Although most are well trained and experienced some are not, and would not know hail damage if it hit them on the head. In any case, the adjusters are representing the insurance companies and it is the company’s interest they are hired to protect.

For that reason, they will tell you to get estimates to repair the damage, most will not tell you that you are spending your time shopping for the insurance company, as they have held out money as depreciation and will pay only the (RCV) for the repairs. As time goes on many home owners will realize that it is reputable companies like Graco Home Remodeling LLC. that are actually looking after their interests in the repair process.

Anyone using a contractor that is not insured to save a few bucks is foolish at best, and a way bigger gambler than they may have imagined. Roofing is a dangerous business and very hard work. One slip can result in a fall causing serious injury, and back injuries are common, which makes hiring a contractor without workman’s comp very risky.

Although most state laws exempt home owners from these suits, you can rest assured some attorney is going to name you personally in a law suit, forcing you to hire an attorney to get dismissed from the suit. Just as risky is the weather when it comes to roofing. Thunderstorms can blow up rapidly, and even the most experienced crews can get caught in the rain. An uncovered roof in a rain storm can cause significant damage to the interior of a home. Most contractors without general public liability insurance are not financially secure enough to repair major damage to your home.

The option of not paying them does not work too well if they just don’t come back. Uninsured contractors can work much cheaper than properly insured ones, so weigh the risks before hiring the uninsured to save a few bucks for the insurance company.

There is probably nothing that attracts scam artists faster than disaster, and unfortunately the roofing industry has it share of shady characters. The main goal of Graco Home Remodeling LLC is to eliminate as many as possible. We are going to list a few to be aware of: Paying money up front: Never give any contractor money for work not done, or to buy materials. Any reputable contractor has a supplier that will work with them. Substantially lower bids:

This can work in a couple of ways.

The most common is adding to the contract after the job is done. Crooks know that the insurance company is paying replacement and will submit the final bill reflecting the actual cost. Most insurance companies will pay the invoice. In some cases the bid is just flat too low and doesn’t cover all the costs involved and still allow a profit. In this case bills don’t get paid. It might be the phone bill, the rent or the tax bill, but there isn’t enough money to go around.

So what, you say. In most cases it is the material bill that doesn’t get paid, and the supplier has the right to put a lien on your property forcing you to pay the material bill. Remember someone delivered material to your property, and it needs to be paid for.

Submitting two invoices: One to the home owner and one to the insurance company at an inflated price. This by any definition is insurance fraud and is illegal, and from time to time is prosecuted. If you decide to use a contractor willing to do this don’t be mad if you get cheated.

When a severe hail storm hits an area, most if not all local roofing companies are ill equipped to handle the increased demand on their business. Most of them will be approached by “stormers or fly by night roofers” and offered a significant amount of money to lease their name and phone number and almost all of them will reach some kind of agreement with the stormer.

With bad weather, you can imagine there are a lot of these types of roofing companies. Graco Home Remodeling LLC. has never and will never sell out to stormers! Home improvement contractors will instantly be in the roofing business, as well as anyone else with a phone number and yellow page listing for lease. This leaves you, the consumer, with no idea who you are hiring, where they are from, or what their real reputation is. The local contractor that doesn’t sell out is forced to supplement his labor force from wherever he can, once again leaving you in the dark as to who is repairing your home and how qualified they really are.

Use caution, choose a company that is actually what and who it says it is. Graco Home Remodeling LLC. has been and always will be family owned and operated.